Modern software keeps getting more complex, and we struggle to keep up with the results. Large scale systems involve significant changes to the way in which we operate software.

Often, software is not even the final deliverable, it is a market research tool. At any sort of scale, building test systems which mimic production is impossible. Any production system is in a constant state of failure.

Given those constraints, we must be able to learn from production and respond. This talk will attempt to explain why functional and business oriented monitoring is just as or even more important than traditional blackbox monitoring. We will see why the traditional DTAP environment/process/culture isn't a good idea for most systems.

The audience isn't expected to have any specific technical knowledge, but having a general overview of the monitoring world is sufficient.

This talk is a somewhat revised/improved version of https://www.youtube.com/watch?v=7Hzhtpl1_JU